Privacy Policy

SocialCX ("we", "us", "our") provides a social listening and analytics platform delivered as a hosted SaaS application. This policy explains what personal information we collect, why we collect it, and the choices you have.

• Account data — name, email, hashed password, workspace membership, role.
• Usage data — pages visited, features used, errors encountered, anonymous device metadata.
• Customer content — the keywords, sources, mentions, and notes you ingest into your workspace. We act as a processor for this content.
• Billing data — handled by our payment processor; we never store full card numbers.

We use your information to operate the service, provide support, detect abuse, comply with legal obligations, and — with separate opt-in — improve our products. We do not sell personal data and we do not train third-party AI models on your customer content.

For users in the UK / EEA we rely on contract performance, legitimate interests, legal obligation, and consent depending on the processing activity.

We use a limited set of vetted sub-processors for hosting, email delivery, and analytics. A current list is available on request. We notify customers of material changes.

Customer content is retained per the data retention setting on your subscription plan (7 to 365 days). Account records are retained for the duration of your account plus a grace period for legal and audit needs.

Subject to applicable law you can access, rectify, or delete your personal data; restrict or object to processing; and request portability. Contact privacy@socialcx.com to exercise any right.

Data may be processed outside your country. Where we transfer EEA / UK data we rely on Standard Contractual Clauses and equivalent safeguards.

SocialCX is a B2B product not directed at children under 16.

Questions? Email privacy@socialcx.com.