Pricing
Start free. Grow when you're ready.
Every paid plan starts with a 7-day free trial. No credit card.
Free
For trying SocialCX with one workspace and the essentials.
- 1 seat
- 5 tracked keywords
- 1,000 mentions / month
- Global news monitoring
- AI sentiment analysis
- 3-day data retention
Starter
For small teams launching real-time brand monitoring.
- 3 seats
- 15 tracked keywords
- 5,000 mentions / month
- Facebook, Instagram, Bing & Yahoo
- Weekly AI digest and alerts
- 10-day data retention
Growth
Most popularFor brands and agencies running active listening programs.
- 5 seats · 40 tracked keywords
- 25,000 mentions / month
- SIA AI assistant (voice + chat)
- Trends — 10 tracked keywords
- Influencer management
- Full competitor tracking and exports
- 15-day data retention
Custom
For brands and agencies that need full coverage and control.
- Everything in Growth, plus:
- SIA AI assistant
- Unlimited Trends keywords
- Influencer management
- Profiles (advocates & critics)
- All sources incl. Amazon, Walmart, Tripadvisor, Baidu, Yandex, TikTok
- SSO, DPA and API access
- Custom volume and retention
- 30-day data retention
Team calculator
What will my team pay?
Choose your team size to estimate Starter and Growth costs.
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Everything you need, side by side.
Choose the coverage and intelligence your team needs today.
| Feature | Free$0 forever | Starter$99/mo | Growth$299/mo | CustomCustom pricing |
|---|---|---|---|---|
| Limits | ||||
| Tracked keywords | 5 | 15 | 40 | Custom |
| Mentions / month | 1,000 | 5,000 | 25,000 | Custom |
| Seats included | 1 | 3 | 5 | Custom |
| Data retention | 3 days | 10 days | 15 days | 30 days |
| AI & intelligence | ||||
| AI sentiment analysis | Standard | Confidence scoring | Topics & themes | Custom insights |
| SIA AI assistant | Voice + chat | |||
| Trends | 10 tracked keywords | Unlimited keywords | ||
| Influencer management | ||||
| Profiles (advocates & critics) | ||||
| Coverage | ||||
| Global news | ||||
| Facebook + Instagram | ||||
| Bing + Yahoo | ||||
| Reddit + YouTube + X | ||||
| App stores + Yelp | ||||
| Amazon, Walmart, Tripadvisor, Baidu, Yandex + TikTok | ||||
| Reporting & security | ||||
| Email & Slack alerts | ||||
| CSV export | ||||
| SSO, DPA and API access | ||||
| Priority support & SLA | ||||
FAQ
Everything you wanted to ask before signing up.
Most teams are listening within 5 minutes. Create a workspace, add your keywords, and we start monitoring immediately. No scripts, no integrations to wire up before you can see value.
SocialCX covers 300+ sources in three groups. Social media: X (Twitter), Reddit, Facebook, Instagram and YouTube — public posts and mentions, plus your brand's official pages and the comments on them. News & the web: Google News, News & Blogs, Bing, Yahoo, Baidu and Yandex, from thousands of publishers in 100+ countries. Reviews & app stores: Apple App Store, Google Play, Yelp, Amazon, Walmart and Tripadvisor. Available sources depend on your plan.
We use a multi-model ensemble that combines large language models with calibrated lexical baselines. Sentiment is scored with confidence, and your team can override it directly in the inbox — every override is used to refine future scoring.
Yes. SocialCX detects and processes content in 80+ languages today, with localized sentiment models for the largest markets. Per-organization primary language and auto-translate are configurable in settings.
All data is encrypted in transit and at rest. Workspaces are isolated at the database level via row-level security, with role-based access for every table. SOC 2 Type II is in progress; a DPA is available on request.
Yes. The 7-day trial requires no credit card. After the trial you choose a plan; you can downgrade, upgrade, or cancel from inside the app any time and you keep access through the end of the billing period.
We support per-organization role assignments and a full audit log of admin actions out of the box, with every workspace isolated at the database level.
Plans are priced on tracked keywords and refresh frequency, not per-mention. We never quietly slow down your monitoring — if you approach your plan's keyword limit, we tell you in-app and offer a clean upgrade path.
Yes. Mentions and dashboards can be exported as CSV from the app on Growth and Custom, from any filtered view.
Competitor benchmarking, public dashboards, and deeper influencer analytics are all in active development. Native Meta (Facebook & Instagram) monitoring and scheduled branded reports have already shipped. We ship weekly — see /changelog when it lands.
Yes. Apple App Store, Google Play and Yelp reviews are included on Growth, and Amazon, Walmart and Tripadvisor reviews are available on Custom. There's also a dedicated Google Reviews module in the app for tracking your business locations. Review content is scored for sentiment and routed through the same inbox as everything else.
Three things: it tracks creators on Instagram, YouTube, and TikTok so their activity sits next to your brand mentions; it lets you discover new creators by niche keyword, audience size, and language; and it stores contact details and logged outreach so you don't need a separate CRM. SocialCX doesn't send outreach email on your behalf — it keeps the record.
Start listening
Listen at the speed of your audience.
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- No credit card
- Cancel anytime
- GDPR-ready DPA
- Setup in 5 min
Plans from $99/mo · 7-day trial on every paid plan
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