Start free

Brand monitoring & reputation

See the risk before it becomes the story

Reputation problems rarely start big. SocialCX catches them while they're still small enough to manage.

Start free See it in action
Reputation overview
Today
Risk level
Elevated
Needs reply
4
Resolved today
12

  • Elevated risk · News · 6 min ago

    Regional outlet picking up a customer complaint thread.

  • Pending review · Reddit · 22 min ago

    Growing thread in r/personalfinance about billing confusion.

By the time a reputation issue reaches leadership's attention, it's often already been picked up by outlets, forums, and competitors' audiences. The gap between "first mention" and "team notices" is where most damage happens.

How it works

From first mention to resolution in four steps

  1. Step 1

    Continuous monitoring

    Every mention across every connected source is scored for risk, not just sentiment.

  2. Step 2

    Risk surfaces immediately

    Elevated-risk mentions are flagged the moment they're detected.

  3. Step 3

    Team triage, in one place

    Assign, snooze, resolve, and comment without switching tools.

  4. Step 4

    Resolution tracked

    See what's been handled and what's still open, with a clear record for reporting back to leadership.

Shared responsibility

Reputation is a team sport

SocialCX's shared inbox means nothing falls through the cracks between team members — mentions get assigned, tracked, and resolved with full visibility across the team, not buried in one person's inbox.

Source coverage

Every source, in one place

SocialCX monitors the channels that matter most to brand and CX teams — news, social, forums, reviews, and app stores — so nothing about your brand goes unnoticed.

Social & communities

Public conversations across the channels where audiences gather.

  • Facebook
  • Instagram
  • Reddit
  • YouTube

News & web

Coverage and pages from search, publishers, and the open web.

  • Google News
  • Bing
  • News sites
  • Web pages

Reviews & app stores

Customer feedback from review platforms and mobile marketplaces.

  • Yelp
  • Apple App Store
  • Google Play
  • Reviews
  • Sub-30-second detection
  • Shared team triage
  • Automatic risk scoring
  • Full resolution history

Signal, not noise

Know what needs attention, right now

Not every mention is a risk. SocialCX separates the handful that genuinely need a response from the noise — so your team spends time on what matters, not on scanning everything that comes in.

Resolution log
Last 4 hours
  • AR
    News · Regional12 min ago

    Regional outlet pickup

    Response posted · Statement published

    Resolved
  • JM
    Reddit · r/personalfinance48 min ago

    Billing confusion thread

    Reached out to OP · Marked for follow-up

    Resolved
  • PS
    App stores1 hr ago

    App store review cluster

    Assigned to product support

    In progress
  • TK
    YouTube2 hr ago

    YouTube reviewer clarification

    Comment reply posted

    Resolved

Who it's for

Built for the teams that own the brand

Marketing & communications teams

Protect brand narrative before it's set by someone else.

Customer experience teams

Resolve issues while they're still one conversation, not a pattern.

Leadership

Stay ahead of reputation risk without living in the dashboard.

Frequently asked

About reputation monitoring

Explore more

Related solutions

Solution 01

Social listening

Hear every relevant conversation.

Explore
Solution 02

Sentiment & AI

Understand the story behind the score.

Explore
Solution 03

Competitor intelligence

Know where your brand stands.

Explore
Solution 04

Amplify

Turn your strongest mentions into proof.

Explore
Solution 05

Influencer management

Find the voices shaping your market.

Explore

Start listening

Don't find out from the headline

Real-time reputation monitoring with team triage built in — so risk gets caught, assigned, and resolved before it spreads.

Start free View pricing