Hear every voice before it spreads.
SocialCX tracks mentions, analyses sentiment and monitors competitors across social media, news and reviews in 80+ languages — in one unified dashboard, with alerts in under 30 seconds.
Free plan foreverSetup in 5 minutesPaid plans from $99/mo
Mentions today
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Net sentiment
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Reach
—
Active alerts
0
Mentions over time
Sentiment
Recent mentions
- XHonestly the new app update is so much fasterPositive
- Google NewsBrand expands into three new Asian marketsNeutral
- RedditCheckout keeps failing on Android since yesterdayNegative
- YouTubeReview: surprisingly good value for the pricePositive
1/5 · Add the keywords you care about
Every language, one view
Illustrative examples. Your feed shows your own mentions.
- 5 min
- From sign-up to first mention
- <30 sec
- From spike to alert
- 80+
- Languages supported
- 99.95%
- Uptime target
Every source, one view
Your brand is being talked about right now.
SocialCX monitors news, blogs, and social across 100+ countries and 80+ languages — so nothing reaches your market before it reaches you.
All sources monitored continuously
Social media
Public posts and mentions, plus your brand’s official pages and the comments on them
- X (Twitter)
- YouTube
News & the web
Headlines, articles and search coverage from thousands of publishers in 100+ countries
- Google News
- News & Blogs
- Bing
- Yahoo
- Baidu
- Yandex
Reviews & app stores
Ratings and reviews of your apps, products, listings and business locations
- Apple App Store
- Google Play
- Yelp
- Amazon
- Walmart
- Tripadvisor
- sources
- 300+
- sources
- countries
- 100+
- countries
- languages
- 80+
- languages
How it works
How Our Social Listening Platform Works
Up and running in minutes, on your own or with our team.
Tell us what to listen for
Add the brand names, products, hashtags, and topics that matter. SocialCX starts indexing in seconds — no scripts, no setup calls.
We capture every mention, in real time
We monitor news, blogs, forums, and social — deduplicating, detecting language, and scoring sentiment with multi-model AI.
Act on what your audience is actually saying
Triage in a unified inbox, route to teammates, and surface trends in dashboards your stakeholders will actually open.
Who it's for
One platform, every team that cares about your brand.
Protect and grow your brand narrative
- Track every brand and product mention across news, blogs and social
- Spot sentiment shifts before they become reputation events
- Share weekly intelligence with leadership in one click
Feature highlights
Everything your team needs to act on a mention.
Spike detection with an AI explanation
We learn what normal looks like for each keyword, then tell you what broke the pattern and what to do next.
80+ languages, native script
Detected and scored in the original language.
Morning brief
Top mentions, sentiment shifts and competitor moves, summarised before your first meeting.
Amplify positive press
Your best positive mentions in one place, ready to share to LinkedIn or X.
More than mentions
The parts of listening most tools leave to you.
Volume is the easy part. What decides whether anyone opens the tool is what happens to a mention after it lands.
Noise filtering
Every mention is checked for whether it's actually about you. Same-name companies, unrelated products and keyword collisions are scored down, and you can override any call, which sharpens the next one.
Brand visibility recommendations
SocialCX reads your coverage and returns ranked suggestions for where your brand is under-represented: which sources, which topics, which gaps a competitor is filling.
Trends
Search real search-demand history for any keyword across 92 countries, with language selection, to tell a genuine shift in interest from one loud week.
92 countries for Trends · news & social cover 100+
Live signal
The feed never stops. Neither does the scoring.
Collection, language detection, sentiment and relevance run as mentions arrive, so the first time you hear about a spike, it is from us.
- Always onContinuous collection across every connected source
- Scored on arrivalSentiment and relevance applied as mentions land
- 80+ languagesDetected and processed in their original script
- Alert in secondsRouted to the channel your team already watches
X · en
Love the new loyalty rewards, finally worth it
Google News · id
Perusahaan umumkan ekspansi ke Surabaya
Reddit · en
Anyone else waiting 3 weeks for a refund?
YouTube · hi
इस प्रोडक्ट की क्वालिटी शानदार है
Ready to hear every conversation about your brand?
Works with your stack
Send the right signal to the right tool, instantly.
Connect SocialCX to Slack, Zapier, or email. Spike alerts, negative mentions, and morning briefs route automatically — no manual checking, no missed escalations.
AI
Why teams switch
No sales call. No six-month onboarding.
Just listen.
| Legacy enterprise tools | DIY scripts | SocialCX | |
|---|---|---|---|
| Setup time | Weeks + calls | Days of engineering | Under 5 minutes |
| Real-time alerts | Complex to configure | Manual checking | Built in, <30 sec |
| AI sentiment | Extra cost | Not included | Every mention |
| Languages | Limited | Build it yourself | 80+ included |
| Pricing transparency | Sales call required | Engineering + infra cost | Public · free plan, from $99/mo |
| Self-serve setup | No, demo required | Yes, but technical | Yes, no demo needed |
Setup time
- SocialCX
- Under 5 minutes
- Legacy enterprise tools
- Weeks + calls
- DIY scripts
- Days of engineering
Real-time alerts
- SocialCX
- Built in, <30 sec
- Legacy enterprise tools
- Complex to configure
- DIY scripts
- Manual checking
AI sentiment
- SocialCX
- Every mention
- Legacy enterprise tools
- Extra cost
- DIY scripts
- Not included
Languages
- SocialCX
- 80+ included
- Legacy enterprise tools
- Limited
- DIY scripts
- Build it yourself
Pricing transparency
- SocialCX
- Public · free plan, from $99/mo
- Legacy enterprise tools
- Sales call required
- DIY scripts
- Engineering + infra cost
Self-serve setup
- SocialCX
- Yes, no demo needed
- Legacy enterprise tools
- No, demo required
- DIY scripts
- Yes, but technical
Why teams pick SocialCX
Built for speed
Add a keyword, get your first mention in minutes. Real-time monitoring, not nightly batches.
Made for the world
Multi-language monitoring and localized sentiment for every region your brand operates in.
Enterprise-ready foundations
Workspace isolation, role-based access, and audit logs — from day one, not a year-three upsell.
Intelligence that reaches your team
Know what changed before your team has to ask.
SocialCX does more than collect mentions. It detects meaningful changes, surfaces AI insights, and sends the right signals to your team before small shifts become bigger issues.
Example notifications
Your net sentiment rose 7 pts, while the top competitor fell 4 pts. Most of the lift came from app-store reviews.
Meet SIA
Ask SIA. Get the answer, not a dashboard.
SIA is the AI voice and chat assistant built into SocialCX. Ask about your mentions, sentiment and competitors in plain language and get answers with charts, plus research from verified publishers.
What teams say
Built for teams who actually use it.
“We replaced two listening tools and a custom dashboard. The team finally has one signal of truth — and our weekly insights brief now writes itself.”
Insights Lead · Consumer brand, EU
“The sentiment model actually understands sarcasm. That alone made it worth switching — our previous platform flagged half our biggest fans as detractors.”
Brand Manager · B2B SaaS, North America
“Set up keywords in the morning, had our first alert by lunch. Onboarding usually takes weeks — this took an afternoon.”
Marketing Director · Hospitality group, APAC
Built on enterprise-grade security
Pricing
Start free. Grow when you're ready.
Every paid plan starts with a 7-day trial. No credit card.
GrowthMost popular
For brands and agencies running active listening programs.
Start 7-day free trialThe basics
What is a Social Listening Platform?
A social listening platform helps businesses monitor and analyze conversations happening across social media, news, blogs, and online communities.
SocialCX combines real-time data collection with AI-powered sentiment analysis, competitor tracking, and brand monitoring to deliver actionable insights. Explore our social listening solution to see how teams understand customer perception, detect emerging trends, and respond faster than competitors.
Unlike traditional social media monitoring tools, SocialCX provides a unified dashboard with structured insights, helping teams move from raw data to decisions without complex setup or manual analysis. Learn more about our mission, compare plans on our pricing page, or contact our team for a tailored walkthrough.
Hear your brand voice
Monitor how customers, audiences, and communities talk about your brand across digital channels.
Track keywords across channels
Follow the conversations, campaigns, products, and topics that shape your market positioning.
Monitor competitors strategically
Understand competitor visibility, sentiment, and market activity as conversations evolve in real time.
FAQ
Everything you wanted to ask before signing up.
Most teams are listening within 5 minutes. Create a workspace, add your keywords, and we start monitoring immediately. No scripts, no integrations to wire up before you can see value.
SocialCX covers 300+ sources in three groups. Social media: X (Twitter), Reddit, Facebook, Instagram and YouTube — public posts and mentions, plus your brand's official pages and the comments on them. News & the web: Google News, News & Blogs, Bing, Yahoo, Baidu and Yandex, from thousands of publishers in 100+ countries. Reviews & app stores: Apple App Store, Google Play, Yelp, Amazon, Walmart and Tripadvisor. Available sources depend on your plan.
We use a multi-model ensemble that combines large language models with calibrated lexical baselines. Sentiment is scored with confidence, and your team can override it directly in the inbox — every override is used to refine future scoring.
Yes. SocialCX detects and processes content in 80+ languages today, with localized sentiment models for the largest markets. Per-organization primary language and auto-translate are configurable in settings.
All data is encrypted in transit and at rest. Workspaces are isolated at the database level via row-level security, with role-based access for every table. SOC 2 Type II is in progress; a DPA is available on request.
Yes. The 7-day trial requires no credit card. After the trial you choose a plan; you can downgrade, upgrade, or cancel from inside the app any time and you keep access through the end of the billing period.
We support per-organization role assignments and a full audit log of admin actions out of the box, with every workspace isolated at the database level.
Plans are priced on tracked keywords and refresh frequency, not per-mention. We never quietly slow down your monitoring — if you approach your plan's keyword limit, we tell you in-app and offer a clean upgrade path.
Yes. Mentions and dashboards can be exported as CSV from the app on Growth and Custom, from any filtered view.
Competitor benchmarking, public dashboards, and deeper influencer analytics are all in active development. Native Meta (Facebook & Instagram) monitoring and scheduled branded reports have already shipped. We ship weekly — see /changelog when it lands.
Yes. Apple App Store, Google Play and Yelp reviews are included on Growth, and Amazon, Walmart and Tripadvisor reviews are available on Custom. There's also a dedicated Google Reviews module in the app for tracking your business locations. Review content is scored for sentiment and routed through the same inbox as everything else.
Three things: it tracks creators on Instagram, YouTube, and TikTok so their activity sits next to your brand mentions; it lets you discover new creators by niche keyword, audience size, and language; and it stores contact details and logged outreach so you don't need a separate CRM. SocialCX doesn't send outreach email on your behalf — it keeps the record.
Start listening
Listen at the speed of your audience.
Create your workspace in under a minute. Start a 7-day trial on any plan — no card required.
- No credit card
- Cancel anytime
- GDPR-ready DPA
- Setup in 5 min
Plans from $99/mo · 7-day trial on every paid plan