Social & communities
Public conversations across the channels where audiences gather.
- YouTube
Social listening
Social listening that doesn't miss what matters
Your brand doesn't live on one platform, in one language, or in one market. SocialCX listens everywhere it does — and tells you the moment something needs your attention.
Live mentions
Updating in real time- PositiveX@marcusreid2 min ago
Onboarding on the new app was genuinely the smoothest I've seen in fintech this year. Whoever ran that project — bravo.
- NeutralNewsTechCrunch14 min ago
Company expands into three new markets ahead of schedule, signalling stronger regional demand than analysts projected.
- NegativeRedditr/personalfinance22 min ago
Been on hold for 47 minutes trying to resolve a duplicate charge. Third time this month. Is anyone else seeing this?
- PositiveYouTubeProduct Review Weekly1 hr ago
Full walkthrough of the new dashboard — honestly the reporting layer alone is worth the switch from our old tool.
Most teams find out about a brand crisis after it's already spreading — not because they weren't paying attention, but because they were watching the wrong places. A single platform, a single language, a manual search every few days. By the time something surfaces, the moment to act on it has already passed.
Social listening isn't about watching more. It's about not missing what's already happening.How it works
From keyword to action in four steps
- Step 1
Set your keywords
Tell SocialCX what to listen for — your brand, your products, your competitors.
- Step 2
Continuous monitoring
SocialCX scans across news, social platforms, forums, review sites, and marketplaces in real time.
- Step 3
AI relevance & sentiment scoring
Every mention is scored for relevance and sentiment, so noise gets filtered out before it ever reaches your team.
- Step 4
Delivered to your workflow
Real mentions land in your inbox, trigger alerts, or roll up into daily briefs.
Source coverage
Every source, in one place
SocialCX monitors the channels that matter most to brand and CX teams — news, social, forums, reviews, and app stores — so nothing about your brand goes unnoticed.
News & web
Coverage and pages from search, publishers, and the open web.
- Google News
- Bing
- News sites
- Web pages
Reviews & app stores
Customer feedback from review platforms and mobile marketplaces.
- Yelp
- Apple App Store
- Google Play
- Reviews
- 300+ sources
- 80+ languages
- Sub-30-second alerts
- 99.95% uptime
Signal, not noise
Every mention scored before it reaches you
Not every mention deserves your attention. SocialCX's relevance engine separates real conversations about your brand from coincidental keyword matches — so your team sees what's genuinely worth acting on.
Filtered inbox
3 filtered · 4 shown- PositiveX@marcusreid2 min ago
Onboarding on the new app was genuinely the smoothest I've seen in fintech this year. Whoever ran that project — bravo.
- FilteredNewsMunicipal Engineering Blog6 min ago
Flow rate test results for the new drainage system look solid — ready for phase 2.
Coincidental keyword match, unrelated topic
- NeutralNewsTechCrunch14 min ago
Company expands into three new markets ahead of schedule, signalling stronger regional demand than analysts projected.
- FilteredX@promo_daily18 min ago
🔥 2026 giveaway! Tag 3 friends and follow for a chance to win #trending #viral #followback
Spam / promotional content
- NegativeRedditr/personalfinance22 min ago
Been on hold for 47 minutes trying to resolve a duplicate charge. Third time this month. Is anyone else seeing this?
- FilteredRedditr/askcity35 min ago
Anyone know a good mechanic near downtown? Not looking to overpay this time.
Off-topic, no real connection to brand
- PositiveYouTubeProduct Review Weekly1 hr ago
Full walkthrough of the new dashboard — honestly the reporting layer alone is worth the switch from our old tool.
Who it's for
Built for the teams that act on signal
Marketing teams
Track campaign reception and brand sentiment as it happens.
Customer experience teams
Catch pain points and feedback trends before they become patterns.
Leadership
Get a clear, current read on brand perception without digging for it.
Agencies & multi-brand teams
Manage listening across every client from one workspace.
Frequently asked
About social listening
Start listening
Start listening to what actually matters
No legacy setup. No enterprise overhead. Just real-time visibility into what's being said about your brand.