Product Updates

New: Full Control Over Which Sources You Monitor

SocialCX Team3 min read
Product Updates

New: Full Control Over Which Sources You Monitor

You can now activate and deactivate individual monitoring sources directly from the Keywords page, without waiting on support.

What changed

Previously, source activation happened behind the scenes. Now every workspace has a Monitoring Sources card showing exactly which sources are live, which are available on your plan but not yet turned on, and which require an upgrade.

Activating a source applies it across all your existing keywords in one action. Deactivating asks for confirmation first, since it stops new mentions from that source going forward (existing mention history is never deleted).

Why this matters

Not every brand needs every source. A B2B software company may have no use for Yelp business reviews; a consumer retail brand may care about it a great deal. This puts that decision directly in your hands instead of a fixed, one-size-fits-all setup.

See exactly which sources are covering your brand — start a free trial or explore your current plan's source coverage.

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