Category
What we shipped, what changed, and what's next inside the SocialCX platform.
A Richer Overview Dashboard: Source Breakdown, Language Mix, and More
Your Overview dashboard now shows exactly where your mentions are coming from and in which languages — at a glance.
Improved Relevance Filtering Across Every Source
We tightened how SocialCX decides what counts as a genuine mention — fewer false positives, more signal.
New: Full Control Over Which Sources You Monitor
Turn monitoring sources on and off per your plan, right from the Keywords page — no support ticket required.
X (Twitter) Monitoring Is Now Live in SocialCX
Track brand mentions on X in real time. Here's what's included and how to turn it on.
